Ellen Yu Borkowski, Jay Elvove, Christopher Higgins, Sonja Kueppers. Voluntary centralization of user support in a de-centralized organization. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 327-331, ACM, 2004. [doi]
@inproceedings{BorkowskiEHK04,
title = {Voluntary centralization of user support in a de-centralized organization},
author = {Ellen Yu Borkowski and Jay Elvove and Christopher Higgins and Sonja Kueppers},
year = {2004},
doi = {10.1145/1027802.1027877},
url = {http://doi.acm.org/10.1145/1027802.1027877},
researchr = {https://researchr.org/publication/BorkowskiEHK04},
cites = {0},
citedby = {0},
pages = {327-331},
booktitle = {Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004},
editor = {Jennifer S. Whiting and Jayne Ashworth and Deborah Mateik},
publisher = {ACM},
isbn = {1-58113-869-5},
}