Voluntary centralization of user support in a de-centralized organization

Ellen Yu Borkowski, Jay Elvove, Christopher Higgins, Sonja Kueppers. Voluntary centralization of user support in a de-centralized organization. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 327-331, ACM, 2004. [doi]

Abstract

Abstract is missing.