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The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents

Simone Borsci, Alessio Malizia, Martin Schmettow, Frank van der Velde, Gunay Tariverdiyeva, Divyaa Balaji, Alan Chamberlain. The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents. Personal and Ubiquitous Computing, 26(1):95-119, 2022. [doi]

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