Thomas Bortolotti, Pietro Romano, Bernardo Nicoletti. Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies. In Bruno Vallespir, Thècle Alix, editors, Advances in Production Management Systems. New Challenges, New Approaches - IFIP WG 5.7 International Conference, APMS 2009, Bordeaux, France, September 21-23, 2009, Revised Selected Papers. Volume 338 of IFIP, pages 579-586, Springer, 2009. [doi]
Abstract is missing.