Multi-View Incident Ticket Clustering for Optimal Ticket Dispatching - researchr publication authors

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Mirela Madalina Botezatu, Jasmina Bogojeska, Ioana Giurgiu, Hagen Völzer, Dorothea Wiesmann. Multi-View Incident Ticket Clustering for Optimal Ticket Dispatching. In Longbing Cao, Chengqi Zhang, Thorsten Joachims, Geoffrey I. Webb, Dragos D. Margineantu, Graham Williams, editors, Proceedings of the 21th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Sydney, NSW, Australia, August 10-13, 2015. pages 1711-1720, ACM, 2015. [doi]

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