Mirela Madalina Botezatu, Jasmina Bogojeska, Ioana Giurgiu, Hagen Völzer, Dorothea Wiesmann. Multi-View Incident Ticket Clustering for Optimal Ticket Dispatching. In Longbing Cao, Chengqi Zhang, Thorsten Joachims, Geoffrey I. Webb, Dragos D. Margineantu, Graham Williams, editors, Proceedings of the 21th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Sydney, NSW, Australia, August 10-13, 2015. pages 1711-1720, ACM, 2015. [doi]
@inproceedings{BotezatuBGVW15,
title = {Multi-View Incident Ticket Clustering for Optimal Ticket Dispatching},
author = {Mirela Madalina Botezatu and Jasmina Bogojeska and Ioana Giurgiu and Hagen Völzer and Dorothea Wiesmann},
year = {2015},
doi = {10.1145/2783258.2788607},
url = {http://doi.acm.org/10.1145/2783258.2788607},
researchr = {https://researchr.org/publication/BotezatuBGVW15},
cites = {0},
citedby = {0},
pages = {1711-1720},
booktitle = {Proceedings of the 21th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Sydney, NSW, Australia, August 10-13, 2015},
editor = {Longbing Cao and Chengqi Zhang and Thorsten Joachims and Geoffrey I. Webb and Dragos D. Margineantu and Graham Williams},
publisher = {ACM},
isbn = {978-1-4503-3664-2},
}