Timo Phillip Böttcher, Tanja Kersten, Jörg Weking, Andreas Hein, Helmut Krcmar. The Interdependencies between Customer Journey, Business Model, and Technology in Creating Digital Customer Experiences - A Configurational Analysis at the Example of Brick-and-Mortar Retail. In Tung X. Bui, editor, 56th Hawaii International Conference on System Sciences, HICSS 2023, Maui, Hawaii, USA, January 3-6, 2023. pages 4294-4303, ScholarSpace, 2023. [doi]
@inproceedings{BottcherKWHK23,
title = {The Interdependencies between Customer Journey, Business Model, and Technology in Creating Digital Customer Experiences - A Configurational Analysis at the Example of Brick-and-Mortar Retail},
author = {Timo Phillip Böttcher and Tanja Kersten and Jörg Weking and Andreas Hein and Helmut Krcmar},
year = {2023},
url = {https://hdl.handle.net/10125/103155},
researchr = {https://researchr.org/publication/BottcherKWHK23},
cites = {0},
citedby = {0},
pages = {4294-4303},
booktitle = {56th Hawaii International Conference on System Sciences, HICSS 2023, Maui, Hawaii, USA, January 3-6, 2023},
editor = {Tung X. Bui},
publisher = {ScholarSpace},
isbn = {978-0-9981331-6-4},
}