Anna Bouch, Martina Angela Sasse. It Ain't What You Charge, It's The Way That You Do It: A User Perspective of Network QoS and Pricing. In Morris Sloman, Subrata Mazumdar, Emil C. Lupu, editors, 1999 IEEE/IFIP International Symposium on Integrated Network Management, IM 1999, Boston, USA, May 24-28, 1999. Proceedings. pages 639-654, IEEE, 1999. [doi]
Abstract is missing.