Exploring how politeness impacts the user experience of chatbots for mental health support

Robert Bowman, Orla Cooney, Joseph W. Newbold, Anja Thieme, Leigh Clark, Gavin Doherty, Benjamin R. Cowan. Exploring how politeness impacts the user experience of chatbots for mental health support. International Journal of Man-Machine Studies, 184:103181, April 2024. [doi]

@article{BowmanCNTCDC24,
  title = {Exploring how politeness impacts the user experience of chatbots for mental health support},
  author = {Robert Bowman and Orla Cooney and Joseph W. Newbold and Anja Thieme and Leigh Clark and Gavin Doherty and Benjamin R. Cowan},
  year = {2024},
  month = {April},
  doi = {10.1016/j.ijhcs.2023.103181},
  url = {https://doi.org/10.1016/j.ijhcs.2023.103181},
  researchr = {https://researchr.org/publication/BowmanCNTCDC24},
  cites = {0},
  citedby = {0},
  journal = {International Journal of Man-Machine Studies},
  volume = {184},
  pages = {103181},
}