Simulation of customer-focused business processes: simulation of restaurant operations using the restaurant modeling studio

David M. Brann, Beth C. Kulick. Simulation of customer-focused business processes: simulation of restaurant operations using the restaurant modeling studio. In Jane L. Snowdon, John M. Charnes, editors, Proceedings of the 34th Winter Simulation Conference: Exploring New Frontiers, San Diego, California, USA, December 8-11, 2002. pages 1448-1453, ACM, 2002. [doi]

Abstract

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