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Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement

Jessica Braojos-Gomez, Jose Benitez-Amado, F. Javier Llorens-Montes. Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement. In Atreyi Kankanhalli, Andrew Burton-Jones, Thompson S. H. Teo, editors, 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015. pages 41, 2015. [doi]

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Jessica Braojos-Gomez

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Jose Benitez-Amado

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F. Javier Llorens-Montes

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