Jessica Braojos-Gomez, Jose Benitez-Amado, F. Javier Llorens-Montes. Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement. In Atreyi Kankanhalli, Andrew Burton-Jones, Thompson S. H. Teo, editors, 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015. pages 41, 2015. [doi]
@inproceedings{Braojos-GomezBL15-0,
title = {Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement},
author = {Jessica Braojos-Gomez and Jose Benitez-Amado and F. Javier Llorens-Montes},
year = {2015},
url = {http://aisel.aisnet.org/pacis2015/41},
researchr = {https://researchr.org/publication/Braojos-GomezBL15-0},
cites = {0},
citedby = {0},
pages = {41},
booktitle = {19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015},
editor = {Atreyi Kankanhalli and Andrew Burton-Jones and Thompson S. H. Teo},
}