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Distributed Scheduling to Support a Call Centre: a Co-operative Multi-Agent Approach

Frances M. T. Brazier, Catholijn M. Jonker, Frederik Jan Jüngen, Jan Treur. Distributed Scheduling to Support a Call Centre: a Co-operative Multi-Agent Approach. In Hyacinth S. Nwana, Divine T. Ndumu, editors, Proceedings of the Third International Conference on the Practical Application of Intelligent Agents and Multi-Agent Technology, PAAM 1998, Westminster Central Hall, London, UK, March 23-25, 1998. pages 555-576, Practical Application Company Ltd., 1998.

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