Frances M. T. Brazier, Catholijn M. Jonker, Frederik Jan Jungen, Jan Treur. Distributed Scheduling to Support a Call Center: A Cooperative Multiagent Approach. Applied Artificial Intelligence, 13(1-2):65-90, 1999. [doi]
@article{BrazierJJT99,
title = {Distributed Scheduling to Support a Call Center: A Cooperative Multiagent Approach},
author = {Frances M. T. Brazier and Catholijn M. Jonker and Frederik Jan Jungen and Jan Treur},
year = {1999},
url = {http://taylorandfrancis.metapress.com/openurl.asp?genre=article&issn=0883-9514&volume=13&issue=1&spage=65},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/BrazierJJT99},
cites = {0},
citedby = {0},
journal = {Applied Artificial Intelligence},
volume = {13},
number = {1-2},
pages = {65-90},
}