Distributed Scheduling to Support a Call Center: A Cooperative Multiagent Approach

Frances M. T. Brazier, Catholijn M. Jonker, Frederik Jan Jungen, Jan Treur. Distributed Scheduling to Support a Call Center: A Cooperative Multiagent Approach. Applied Artificial Intelligence, 13(1-2):65-90, 1999. [doi]

Abstract

Abstract is missing.