Michael Brenner, Heinz-Gerd Hegering, Helmut Reiser, Christian Richter, Thomas Schaaf. Introducing process-oriented IT service management at an academic computing center: An interim report. In Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009. pages 706-720, IEEE, 2009. [doi]
Abstract is missing.