A Criteria Catalog Based Methodology for Analyzing Service Management Processes

Michael Brenner, Igor Radisic, Martina Schollmeyer. A Criteria Catalog Based Methodology for Analyzing Service Management Processes. In Metin Feridun, Peter G. Kropf, Gilbert Babin, editors, Management Technologies for E-Commerce and E-Business Applications, 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2002, Montreal, Canada, October 21-23, 2002, Proceedings. Volume 2506 of Lecture Notes in Computer Science, pages 145-156, Springer, 2002. [doi]

Abstract

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