Henning Breuer, Zeno Wolze, Elisabeth Umbach. User-Centered Soft Innovation in Established Business Fields. In Aaron Marcus, editor, Design, User Experience, and Usability. Web, Mobile, and Product Design - Second International Conference, DUXU 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part IV. Volume 8015 of Lecture Notes in Computer Science, pages 3-12, Springer, 2013. [doi]
Abstract is missing.