Robert O. Briggs, Gwendolyn L. Kolfschoten, Gert-Jan de Vreede, Stephan Lukosch, Conan C. Albrecht. Facilitator-in-a-Box: Process Support Applications to Help Practitioners Realize the Potential of Collaboration Technology. J. of Management Information Systems, 29(4):159-194, 2013. [doi]
Abstract is missing.