The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

Robert O. Briggs, Bruce A. Reinig, Gert-Jan de Vreede. The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain. J. AIS, 9(5):14, 2008. [doi]

Authors

Robert O. Briggs

This author has not been identified. Look up 'Robert O. Briggs' in Google

Bruce A. Reinig

This author has not been identified. Look up 'Bruce A. Reinig' in Google

Gert-Jan de Vreede

This author has not been identified. Look up 'Gert-Jan de Vreede' in Google