Robert O. Briggs, Bruce A. Reinig, Gert-Jan de Vreede. The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain. J. AIS, 9(5):14, 2008. [doi]
@article{BriggsRV08,
title = {The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain},
author = {Robert O. Briggs and Bruce A. Reinig and Gert-Jan de Vreede},
year = {2008},
url = {http://aisel.aisnet.org/jais/vol9/iss5/14},
researchr = {https://researchr.org/publication/BriggsRV08},
cites = {0},
citedby = {0},
journal = {J. AIS},
volume = {9},
number = {5},
pages = {14},
}