Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation - Results from Five Case Studies

Jan vom Brocke, Bettina Thurnher, Dietmar Winkler. Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation - Results from Five Case Studies. In Hamid R. Arabnia, Azita Bahrami, editors, Proceedings of the 2008 International Conference on E-Learning, E-Business, Enterprise Information Systems, and E-Government, EEE 2008, July 14-17, 2008, Las Vegas, Nevada, USA. pages 298-204, CSREA Press, 2008.

@inproceedings{BrockeTW08,
  title = {Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation - Results from Five Case Studies},
  author = {Jan vom Brocke and Bettina Thurnher and Dietmar Winkler},
  year = {2008},
  tags = {case study},
  researchr = {https://researchr.org/publication/BrockeTW08},
  cites = {0},
  citedby = {0},
  pages = {298},
  booktitle = {Proceedings of the 2008 International Conference on E-Learning, E-Business, Enterprise Information Systems, and E-Government, EEE 2008, July 14-17, 2008, Las Vegas, Nevada, USA},
  editor = {Hamid R. Arabnia and Azita Bahrami},
  publisher = {CSREA Press},
  isbn = {1-60132-063-9},
}