Jan vom Brocke, Bettina Thurnher, Dietmar Winkler. Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation - Results from Five Case Studies. In Hamid R. Arabnia, Azita Bahrami, editors, Proceedings of the 2008 International Conference on E-Learning, E-Business, Enterprise Information Systems, and E-Government, EEE 2008, July 14-17, 2008, Las Vegas, Nevada, USA. pages 298-204, CSREA Press, 2008.
Abstract is missing.