Henrik Brocke, Falk Uebernickel, Walter Brenner. Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions. In 44th Hawaii International International Conference on Systems Science (HICSS-44 2011), Proceedings, 4-7 January 2011, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2011. [doi]
Abstract is missing.