Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
M. Kathryn Brohman, A. Parasuraman, Gabriele Piccoli. Customer Service and Network Completeness. In 15th Bled eConference: eReality: Constructing the eEconomy, June 17-19, 2002. pages 11, 2002. [doi]
Abstract is missing.