Aaron B. Brown, Alexander Keller. A Best Practice Approach for Automating IT Management Processes. In Joseph L. Hellerstein, Burkhard Stiller, editors, Management of Integrated End-to-End Communications and Services, 10th IEEE/IFIP Network Operations and Management Symposium, NOMS 2006, Vancouver, Canada, April 3-7, 2006. Proceedings. pages 33-44, IEEE, 2006. [doi]
Abstract is missing.