Tonia de Bruin, Gaby Doebeli. An Organizational Approach to BPM: The Experience of an Australian Transport Provider. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed. International Handbooks on Information Systems, pages 741-759, Springer, 2015. [doi]
Abstract is missing.