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Towards semi-automatic human performance evaluation: The case study of a contact center

Andrea Brunello, Fernando Jiménez, Enrico Marzano, José Palma, Gracia Sánchez, Guido Sciavicco. Towards semi-automatic human performance evaluation: The case study of a contact center. Intell. Data Anal., 22(4):867-880, 2018. [doi]

Authors

Andrea Brunello

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Fernando Jiménez

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Enrico Marzano

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José Palma

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Gracia Sánchez

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Guido Sciavicco

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