John E. Bucher, Chuck Nicholas. Setting the direction for administrative user services at the University of Kansas (a.k.a. The Information Center). In Sharon Richardson, André Ostiguy, editors, SIGUCCS '86 Proceedings of the 14th annual ACM SIGUCCS conference on User services: setting the direction, Montreal, Canada, 1986. pages 289-292, ACM, 1986. [doi]
Abstract is missing.