Michael Buckley, Ram Chillarege. Discovering relationships between service and customer satisfaction. In Proceedings of the International Conference on Software Maintenance, ICSM 1995, Opio (Nice), France, October 17-20, 1995. pages 192, IEEE Computer Society, 1995. [doi]
@inproceedings{BuckleyC95,
title = {Discovering relationships between service and customer satisfaction},
author = {Michael Buckley and Ram Chillarege},
year = {1995},
url = {http://computer.org/proceedings/icsm/7141/71410192abs.htm},
researchr = {https://researchr.org/publication/BuckleyC95},
cites = {0},
citedby = {0},
pages = {192},
booktitle = {Proceedings of the International Conference on Software Maintenance, ICSM 1995, Opio (Nice), France, October 17-20, 1995},
publisher = {IEEE Computer Society},
}