Shilpa Bugde, Nachiappan Nagappan, Sriram K. Rajamani, G. Ramalingam. Global Software Servicing: Observational Experiences at Microsoft. In 3rd IEEE International Conference on Global Software Engineering, ICGSE 2008, Bangalore, India, 17-20 August, 2008. pages 182-191, IEEE, 2008. [doi]
Abstract is missing.