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Modeling of Service Time in Public Organization Based on Business Processes

Larisa Bulysheva, Michael Yu Kataev, Natalia Loseva. Modeling of Service Time in Public Organization Based on Business Processes. In A Min Tjoa, Li-Rong Zheng, Zhuo Zou, Maria Raffai, Li Da Xu, Niina Maarit Novak, editors, Research and Practical Issues of Enterprise Information Systems - 11th IFIP WG 8.9 Working Conference, CONFENIS 2017, Shanghai, China, October 18-20, 2017, Revised Selected Papers. Volume 310 of Lecture Notes in Business Information Processing, pages 3-11, Springer, 2017. [doi]

Authors

Larisa Bulysheva

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Michael Yu Kataev

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Natalia Loseva

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