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Detecting Intrinsic Inefficiency on Process Level: Benchmarking of Transactions in Banking

Andreas Burger, Jürgen Moormann. Detecting Intrinsic Inefficiency on Process Level: Benchmarking of Transactions in Banking. In Danilo Ardagna, Massimo Mecella, Jian Yang, editors, Business Process Management Workshops, BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers. Volume 17 of Lecture Notes in Business Information Processing, pages 146-157, Springer, 2008. [doi]

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Andreas Burger

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Jürgen Moormann

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