Andreas Burger, Jürgen Moormann. Detecting Intrinsic Inefficiency on Process Level: Benchmarking of Transactions in Banking. In Danilo Ardagna, Massimo Mecella, Jian Yang, editors, Business Process Management Workshops, BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers. Volume 17 of Lecture Notes in Business Information Processing, pages 146-157, Springer, 2008. [doi]
@inproceedings{BurgerM08,
title = {Detecting Intrinsic Inefficiency on Process Level: Benchmarking of Transactions in Banking},
author = {Andreas Burger and Jürgen Moormann},
year = {2008},
doi = {10.1007/978-3-642-00328-8_14},
url = {http://dx.doi.org/10.1007/978-3-642-00328-8_14},
researchr = {https://researchr.org/publication/BurgerM08},
cites = {0},
citedby = {0},
pages = {146-157},
booktitle = {Business Process Management Workshops, BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers},
editor = {Danilo Ardagna and Massimo Mecella and Jian Yang},
volume = {17},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-642-00327-1},
}