Ontology models for interaction design: case study of online support

Keith A. Butler, Ann J. Hunt, John Muehleisen, Jiajie Zhang, Beth Huffer. Ontology models for interaction design: case study of online support. In Elizabeth D. Mynatt, Don Schoner, Geraldine Fitzpatrick, Scott E. Hudson, W. Keith Edwards, Tom Rodden, editors, Proceedings of the 28th International Conference on Human Factors in ComputingSystems, CHI 2010, Extended Abstracts Volume, Atlanta, Georgia, USA, April 10-15, 2010. pages 4525-4540, ACM, 2010. [doi]

Abstract

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