Social Media as CRM? How two airline companies used Facebook during the "Ash Crisis" in 2010

Bendik Bygstad, Wanda Presthus. Social Media as CRM? How two airline companies used Facebook during the "Ash Crisis" in 2010. Scandinavian J. Inf. Systems, 25(1):3, 2013. [doi]

Authors

Bendik Bygstad

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Wanda Presthus

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