Integrated Framework of Kansei Engineering and Kano Model Applied to Service Design

Min Cai, Miaohuan Wu, Xinggang Luo, Qianqian Wang, Zhongliang Zhang, Ziling Ji. Integrated Framework of Kansei Engineering and Kano Model Applied to Service Design. International Journal of Human-Computer Interaction, 39(5):1096-1110, March 2023. [doi]

Authors

Min Cai

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Miaohuan Wu

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Xinggang Luo

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Qianqian Wang

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Zhongliang Zhang

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Ziling Ji

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