Effects of service quality dimensions including usability on perceived overall quality, customer satisfaction, and return intention in different hospital types

Fethi Calisir, Ayse Elvan Bayraktaroglu, Cigdem Altin Gumussoy, Burcu Kaya. Effects of service quality dimensions including usability on perceived overall quality, customer satisfaction, and return intention in different hospital types. IJAOM, 6(4):309-323, 2014. [doi]

Abstract

Abstract is missing.