Philip J. Calvert. International Variations in Measuring Customer Expectations. Library Trends, 49(4), 2001. [doi]
@article{Calvert01,
title = {International Variations in Measuring Customer Expectations},
author = {Philip J. Calvert},
year = {2001},
url = {http://alexia.lis.uiuc.edu/puboff/catalog/trends/49_4abs.html#calvert},
researchr = {https://researchr.org/publication/Calvert01},
cites = {0},
citedby = {0},
journal = {Library Trends},
volume = {49},
number = {4},
}