International Variations in Measuring Customer Expectations

Philip J. Calvert. International Variations in Measuring Customer Expectations. Library Trends, 49(4), 2001. [doi]

@article{Calvert01,
  title = {International Variations in Measuring Customer Expectations},
  author = {Philip J. Calvert},
  year = {2001},
  url = {http://alexia.lis.uiuc.edu/puboff/catalog/trends/49_4abs.html#calvert},
  researchr = {https://researchr.org/publication/Calvert01},
  cites = {0},
  citedby = {0},
  journal = {Library Trends},
  volume = {49},
  number = {4},
}