David Camacho, María Dolores Rodríguez-Moreno, Alberto López, César Castro. Using Hierarchical Knowledge Structures to Implement Dynamic FAQ Systems. In Dimitris Karagiannis, Ulrich Reimer, editors, Practical Aspects of Knowledge Management, 5th International Conference, PAKM 2004, Vienna, Austria, December 2-3, 2004, Proceedings. Volume 3336 of Lecture Notes in Computer Science, pages 496-507, Springer, 2004. [doi]
@inproceedings{CamachoRLC04,
title = {Using Hierarchical Knowledge Structures to Implement Dynamic FAQ Systems},
author = {David Camacho and María Dolores Rodríguez-Moreno and Alberto López and César Castro},
year = {2004},
url = {http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3336&spage=496},
researchr = {https://researchr.org/publication/CamachoRLC04},
cites = {0},
citedby = {0},
pages = {496-507},
booktitle = {Practical Aspects of Knowledge Management, 5th International Conference, PAKM 2004, Vienna, Austria, December 2-3, 2004, Proceedings},
editor = {Dimitris Karagiannis and Ulrich Reimer},
volume = {3336},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-24088-8},
}