Heloisa Candello, Claudio S. Pinhanez, Michael J. Muller, Mairieli Wessel. Unveiling Practices of Customer Service Content Curators of Conversational Agents. PACMHCI, 6(CSCW2):1-33, 2022. [doi]
@article{CandelloPMW22,
title = {Unveiling Practices of Customer Service Content Curators of Conversational Agents},
author = {Heloisa Candello and Claudio S. Pinhanez and Michael J. Muller and Mairieli Wessel},
year = {2022},
doi = {10.1145/3555768},
url = {https://doi.org/10.1145/3555768},
researchr = {https://researchr.org/publication/CandelloPMW22},
cites = {0},
citedby = {0},
journal = {PACMHCI},
volume = {6},
number = {CSCW2},
pages = {1-33},
}