A Mixed Methods Analysis of the Adoption and Diffusion of Chatbot Technology in the German Insurance Sector

Davinia Rodríguez Cardona, Oliver Werth, Svenja Schönborn, Michael H. Breitner. A Mixed Methods Analysis of the Adoption and Diffusion of Chatbot Technology in the German Insurance Sector. In 25th Americas Conference on Information Systems, AMCIS 2019, Cancún, Mexico, August 15-17, 2019. Association for Information Systems, 2019. [doi]

Abstract

Abstract is missing.