Ana Cardoso, Isabel Ferreira 0002, João Alvaro Carvalho, Leonel Santos. What Service?. In Maria Manuela Cruz-Cunha, João Varajão, Philip Powell, Ricardo Martinho, editors, ENTERprise Information Systems - International Conference, CENTERIS 2011, Vilamoura, Portugal, October 5-7, 2011, Proceedings, Part II. Volume 220 of Communications in Computer and Information Science, pages 315-324, Springer, 2011. [doi]
Abstract is missing.