Christopher L. Carr. The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness. Decision Sciences, 38(1):107-130, 2007. [doi]
@article{Carr07-0,
title = {The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness},
author = {Christopher L. Carr},
year = {2007},
doi = {10.1111/j.1540-5915.2007.00150.x},
url = {http://dx.doi.org/10.1111/j.1540-5915.2007.00150.x},
researchr = {https://researchr.org/publication/Carr07-0},
cites = {0},
citedby = {0},
journal = {Decision Sciences},
volume = {38},
number = {1},
pages = {107-130},
}