Christopher L. Carr - researchr alias

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Viewing Publication 1 - 8 from 8

2008

They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application ModelChristopher L. Carr, Patrick J. Bateman, Saral J. Navlakha. amcis 2008: 387 [doi]

Thank You, Come Again: Examining the Role of Quality and Trust on eCommerce Repurchase IntentionsSaral J. Navlakha, Patrick J. Bateman, Christopher L. Carr. icis 2008: 110 [doi]

2007

The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service FairnessChristopher L. Carr. dsj, 38(1):107-130, 2007. [doi]

2006

Reciprocity: the golden rule of IS-user service relationship quality and cooperationChristopher L. Carr. CACM, 49(6):77-83, 2006. [doi]

2004

Electronic Versus Paper Surveys: Analysis of Potential Psychometric BiasesScott McCoy, Peter V. Marks, Christopher L. Carr, Victor Wacham A. Mbarika. hicss 2004: [doi]

2002

Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and GenerationPierre Berthon, Leyland Pitt, Michael Ewing, Christopher L. Carr. isr, 13(4):416-427, 2002. [doi]

A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL InstrumentChristopher L. Carr. dsj, 33(2):281-296, 2002. [doi]

Measuring Information System Service Quality: SERVQUAL from the Other SideJames J. Jiang, Gary Klein, Christopher L. Carr. misq, 26(2):145-166, 2002. [doi]

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