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Using the AHP Model to Improve the Measurement of Satisfaction in the ICT Sector

Ramón Alberto Carrasco, Laura N. Forero, Santiago X. López, Enrique Herrera-Viedma, Carlos Porcel. Using the AHP Model to Improve the Measurement of Satisfaction in the ICT Sector. In Hamido Fujita, Enrique Herrera-Viedma, editors, New Trends in Intelligent Software Methodologies, Tools and Techniques - Proceedings of the 17th International Conference SoMeT_18, Granada, Spain, 26-28 September 2018. Volume 303 of Frontiers in Artificial Intelligence and Applications, pages 299-311, IOS Press, 2018. [doi]

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