Bruno Cartaxo, Allan Araujo, Antonio Sa Barreto, Sérgio Soares. The Impact of Scrum on Customer Satisfaction: An Empirical Study. In 27th Brazilian Symposium on Software Engineering, SBES 2013, Brasilia, Brazil, October 1-4, 2013. pages 129-136, IEEE, 2013. [doi]
Abstract is missing.