Luiz Paulo Carvalho, Claudia Cappelli, Flávia Maria Santoro. BPMN pra GERAL, business process models in a citizen language. In Flávio E. A. Horita, Carlos A. Kamienski, Scheila de Avila e Silva, Andréa Magalhães Magdaleno, Davi Viana, editors, SBSI'20: XVI Brazilian Symposium on Information Systems, São Bernardo do Campo, Brazil, November 3-6, 2020. ACM, 2020. [doi]
Abstract is missing.