Malú Castellanos, Ana Karla Alves de Medeiros, Jan Mendling, Barbara Weber, A. J. M. M. Weijters. Business Process Intelligence. In Jorge S. Cardoso, Wil M. P. van der Aalst, editors, Handbook of Research on Business Process Modeling. pages 456-480, IGI Global, 2009. [doi]
Abstract is missing.