Aileen Cater-Steel, Neil McBride. IT Service Management Improvement - Actor Network Perspective. In Hubert Österle, Joachim Schelp, Robert Winter, editors, Proceedings of the Fifteenth European Conference on Information Systems, ECIS 2007, St. Gallen, Switzerland, 2007. pages 1202-1213, University of St. Gallen, 2007. [doi]
Abstract is missing.